De-escalation techniques

Crisis Management/De-escalation techniques

 Given today’s pervasive, emotionally charged atmosphere, the ability to de-escalate situations verbally is invaluable. From issues with customers to co-workers, communication is essential. Using techniques we teach to crisis/hostage negotiators, we will provide your employees with the tools they need to recognize the crisis, determine the appropriate response, and apply the correct conflict resolution techniques.


We are THE resource for this training. Our President authored the de-escalation curriculum for the training Illinois law enforcement receives. We use this knowledge to create a program for your needs. You will receive current, expert instruction on this important topic.


These classes range from 8 hour conflict resolution to a full 40 hour de-escalation course utilizing professional actors as role players. These courses are popular with customer service, school personnel, security agencies, and any business where direct contact with customers occurs. Contact us about how we can build a custom program for your business.


We offer these trainings to:

Law enforcement

Fire departments

Security

Teachers/School personnel

Retail/Corporate

Faith based organizations

Hospitals





Team Building/Communication Techniques


Our experience in the law enforcement/military field has taught us what morale can do to help or hinder the mission. Our custom, hands on program builds team dynamics, offers solid tactics for improved communication within the team, and allows for self discovery and frank conversations. All our instructors are also current/retired crisis negotiators who are experts in communication. Let us show you how we can increase productivity and strengthen your existing team.


These classes range from 2-8 hours, and are customized to your employees.


We offer these trainings to:

Law enforcement

Fire departments

Security

Non profit agencies

Teachers/School personnel

Retail/Corporate

Faith based organizations

Hospitals




***BREAKING NEWS - FREE WELLNESS PROGRAM FOR FIRST RESPONDERS***


We offer a free 4 hour first responder program focusing on mental health wellness. A real discussion takes place about the stressors faced and healthy reactions to them. Processing the incidents, avoiding the accumulation of stress, and healthy options are expressed. With humor and humility, we address not only our personal responsibilities but how we can watch out for our teammates.


Our availability and presentation area is limited, give us a call and let's see how we can help get this important information out to your employees! CONTACT US NOW!

 


image43